Help Center

Getting Started

Help Desk

Have a question about an order?

Need to request support from a vendor?

Create Ticket View Your Tickets

Locate an Answer

Interested in how the site works?

Want to locate answers to common questions?

Got Questions?

Helpful Tips

Your Account

It is not necessary to have an account on the Store if you wish to browse the product catalog. However, if you wish to purchase a product or establish a vendor account you will need to sign up for an account.

Once you are logged in to the site, visit the "My Account" section of the site. Your account page allows access to download purchased items. It also features ongoing access to product patches, upgrades, and discounts. Visit your account page to update account and billing information and access other account details.

Click here sign in to your account or register a new account on the site.

Order Inquiries

The Help Desk facilitates with customer service between buyers and vendors, as well as aiding those who require technical assistance with the Store web site. Questions regarding transaction or purchase history can also be directed to our support line (Phone number: 1-512-2018-287 (1-512-2018-AUR) Extension: 4811) or via email at [email protected]. Store support staff respond to inquiries Monday-Friday.

Product Inquiries

There are a number of factors that lead to a successful purchase, including reading product listing descriptions carefully, checking vendor's product reviews, and comparing against other products in the Store. We recommend that buyers with questions about products send vendors questions directly. To contact vendors, please use the Help Desk or "Ask Question" links on the vendors product pages.

Policies & Guides