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You will automatically receive an email from us with your upgrade discounts when a new version is available. Please contact us if you did not receive an upgrade email or if you have any questions or concerns.
Let your users find the answers to the most repeated questions themselves.
Download Trial or see a demo
Contributors can add, edit, and manage articles, categories, and folders. They cannot change any other settings. Select a dedicated security role for contributors.
Organize your articles using categories & unlimited hierarchical folders.
Articles can have attachments. Allowed Extensions and Maximum File Size can be restricted by an administrator.
Shows related articles and their summaries towards the end of a solution.
Full Text search offers more accurate results. Select from one of the list search options if it's supported by your database.
It maps what content shows up when a page is shared on social networks.
Each Live Knowledgebase solution has its own title and description. An admin can append or prepend additional content for both the Title and Description meta tags using tokens.
Each Live Knowledgebase solution can have its own unique and custom friendly URL. An admin can even elect to remove the page name from the URL for total control over generated URLs.
Structured data is a standardized format for providing information about a page and classifying the page content. Learn more about Structured Data.
Redirect the user to capture additional feedback if they respond No to "Did you find this article helpful?".
This report allows you to see most viewed articles.
This report allows you to see most helpful articles by votes.
Integrate with Live Helpdesk - to automatically show relevant solutions before new tickets are even created.
An agent can also create a new knowledgebase article from an existing ticket with a click.
Includes Flat and Hierarchy theme out of the box and it's quick and easy to create new themes.
Themes are template driven and every aspect of it can be customized with basic HTML and CSS knowledge.
1) A license is required to install and use this module for each domain name (alias). A domain name is defined as a single unique domain address; "www.domain.com" and "domain.com" are considered as single domain name. You must purchase additional license(s) for each additional domain name such as "my.domain.com" or "support. domain.com". DNN child portals such as "www.domain.com/support" do not require additional licenses. 2) DNN Install is defined as collection of DNN Portals/Domains that are running off same DNN Database and Filesystem. 3) Enterprise is defined as your company site(s) and those of your customers that are directly managed by your organization. Includes 1 year of subscription with “perpetual” use rights—the ability to continue using the software after the subscription has expired, even though the ability to download software and/or request product activation keys ends when the subscription expires. 4) 50% discount on major upgrades and renewals. Please refer to our End User License Agreement for complete details
What is a perpetual license? A perpetual license allows you to use the licensed software indefinitely without paying annual or any additional licensing fees.
What happens after my 1 year subscription expires? A perpetual license allows you to use the licensed software even after your subscription has expired. However, the ability to download software and/or request product activation keys ends when the subscription expires.
Which edition should I buy for dev/staging/testing licenses? We strongly recommend to purchase Enterprise Edition which allows you to activate the product on any number of DNN Installs for dev/staging/testing. You can use the product for dev/staging/testing under LOCALHOST url only with Standard Edition.
What are the System Requirements & DNN Compatibilty? Live Knowledgebase is compatible with DNN 7.3.0 & above What are the System Requirements & DNN Compatibilty?
Are there any limitations with trial? Not at all. Trial version is fully functional and it's identical to our production version. You're welcome to evaluate the product for 14 days after which it must be activated. You will not lose any of your work or settings when activating the trial to production.
Where can I find documentation? See our Documentation Section which is a central repository of for all of our products.
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