You Have Questions, We Have The Answers
Frequently asked questions cover answers to most of the questions that you might have related to Hotcakes Add-on. Please read this section carefully before waiting for support. Who knows? You might find the answer quicker than expected.
FAQ 1. Is there an Add-on trial version available?
FAQ 2. How long will I receive free updates and support?
Once you buy an Add-on license you'll have free updates and suport as long as the updates and support subscription for the module you use the Add-on with (Action Form, Action Grid, DNN API Endpoint, Sharp Scheduler) is active.
FAQ 3. I’ve hired a developer to work on my site. Who should buy the license?
You should. It is always best for you, the site owner, to have access to your account on dnnsharp.com. That’s how you access downloads and support.
FAQ 4. Can I use this add-on to build and distribute applications?
You can integrate and distribute this add-on with your own products, but it should not be main functionality, it shoud be added value, and should not be in competition with our existing product. If we go into competition later, the developer will still be allowed to use the version he owns at that time, and continue to develop it, but will not receive new updates.
FAQ 5. Can the license be transferred?
Yes, but only if there is a transfer of ownership of the entire product
FAQ 6. Can I upgrade to different license type later?
Yes, you can upgrade to a higher tier (and more value-packed) license for just the price difference in qualifying purchases made within the past 3 months. If your purchase was made more than 3 months ago, don’t worry, we still have a special offer for you. Just email us at [email protected].
FAQ 7. If I purchase one collection (App Sharp or Web Sharp) and I already have this add-on, will I receive some discount?
Yes, you can save 50% from what you've already paid for up to 50% the cost of collection. Just email us at [email protected].
When it comes to support we pride ourselves on going the extra mile for our clients. One of the greatest joys we get is the awesome stuff we see based on the concerted effort of both our clients and ourselves. With dedicated support staff at your back, you can be sure that you will get your DNN portal up and running without a hitch.