Refund Overview

• A refund can be authorized for any of your customer purchases you choose
• The refund amount will be subtracted from the total monthly sales

Please contact [email protected] if you have any questions.

Steps for processing a refund:

1. Find the sale on the [My Sales] report
   (The “Advanced Search” may be needed to find previous month's sales) 
2. Click the “Select“ button next to the sale on the report
3. Click the “Authorize Refund“ link on the sale details
4. An e-mail notification will be sent. Snowcovered customer service will review and approve the refund