Live Helpdesk 2

posted by Mandeeps.com - 6/26/2018
Mandeeps.com Active Since 4/19/2006
United States

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Deliver awesome support to your customers. Manage all conversations in one place. Module 38254
  • $0.00 Free 14 Day Trial
  • $149.00 Domain Edition
  • $249.00 Standard Edition
  • $499.00 Enterprise Edition
  • $999.00 Enterprise w/Source

$149.00

Add To Cart

Discounts

50% OFF Upgrade   Get a 50.0% discount on Live Helpdesk 2 (Standard Edition) when you order Live Helpdesk (Standard Edition)
50% OFF Upgrade   Get a 50.0% discount on Live Helpdesk 2 (Enterprise Edition) when you order Live Helpdesk (Enterprise Edition)
50% OFF Upgrade   Get a 50.0% discount on Live Helpdesk 2 (Enterprise w/Source) when you order Live Helpdesk (Enterprise w/Source)

Live Helpdesk

Deliver awesome support to your customers. Manage all conversations in one place.

Compatible With

  • DNN 7.3+ | 8.0+ | 9.0+
  • Evoq Content 7.3.4 | 8.0+ | 9.0+
  • Evoq Engage 7.3.4 | 8.0+ | 9.0+
  • Evoq Intranet 7.3.4 | 8.0+ | 9.0+
  • Evoq OnDemand evoq OnDemand
  • Azure Compatible Azure Compatible

Dashboard

Powerful Ticketing

Multi Channel

Form Channel

Customers can use the integrated form to quickly create new tickets.

Adminstrator can configure the form to require show, hide, or require specific fields.

Re-Captcha keeps your help desk queue clean and provides spam protection.

Forms Channel

  Email Channel

Seamless integration with your Email Mailbox automatically creates new tickets and allows both the agents and customers to simply respond to each other by replying using their favorite email client.

Automatic Detection
Automatically detects replies from customers and updates appropriate ticket. Filters "Out of office" / "Vacation" replies, Bounced Messages, and chained/threaded replies.

Mark as Spam
Issues opened via Email Channel can be quickly marked as spam for immediate deletion; sender’s email address is added to blocked list and all future are ignored. An admin can manually review and remove emails from blocked list.

  SMS Channel

Text messages boasts an average open rate of 98% and over 90% of these are read within 3 minutes of the message being received. Make sure you’re reaching your customers on a medium they’re most receptive to.

SMS integration is powered by Twilio and allows your customers to open new tickets by sending a Text Message. Replies by agents are sent via SMS and the end user can continue to engage by simply responding to the latest text message.

Requires a Twilio account that is managed and purchased separately.

SMS tickert Replied by Agent Reply

HTTP Post Channel

Integrate your legacy system with Live Helpdesk. Create new tickets by using the Http Post integration.

Use our Live Forms module* to create awesome forms and automatically create tickets in Live Helpdesk with collected information.

See Demo
HTTP Post Channel

People

Issues

Categories

Unlimited hierarchical categories to organize the tickets by products, departments, locations, or any other choice.

Map categories to groups so notifications for new tickets are only delivered to relevant agents.

Categories

Priority

Issues are sorted and displayed based on its priority

Use the default Low/Medium/High or create your own custom priorities such as Standard/Premium.

Priority

  Collaborators and Users

 

Although an issue can be assigned to a single agent, it can have many agents working on it as collaborators. Collaborators are notified of any updates to the issue so everyone is on the same page.

Every issue has a single owner or reporter, but additional users can be included so they’re notified of any updates to the issue. This allows you to CC additional stakeholders.

Service LevelAgreement

Define goals (in hours) for each priority. Tickets automatically indicate the time left to responds within Service Level Agreement.

Service Level Agreement goals take precedence over priority sort order.

Priority

Activity Log

Complete ticket log tracks all activity including change of status, agent, priority, category, and resolution.

Status

Status & Workflow

Unlimited custom statuses for both resolved and unresolved tickets allows an admin to create custom workflows.

An unresolved issue can be in "Triage", "Unable to reproduce", or "Waiting on fix" state.

resolved issue can be in "Will not fix", "Isolated Incident", or "Hot Fixed" state.

Status

Automation

Customer Satisfaction

Notifications

Reports

INTEGRATION


  Live Exchange

Integrate with Live Exchange to create a new question based on existing issue.

  Live Forms

Integrate with Live Forms to create an issue through Live Forms using Helpdesk extension.

Let's Get Started


Domain$149


  • Single
    Domain Name 1

  • Localhost Only
    dev, staging, & testing licenses
  • 90 Days Support
  • Free Minor Upgrades

    Discounted Major Upgrades 4

     

Standard$249


  • Single DNN Install 2

    perpetual license
  • Localhost Only
    dev, staging, & testing licenses
  • 90 Days Support
  • Free Minor Upgrades

    Discounted Major Upgrades 4

     

Enterprise$499


  • Unlimited DNN Installs 3
    perpetual license
    with 1 year subscription
  • Unlimited DNN Installs 3
    dev, staging, & testing license
  • 1 Year Support
  • Free Minor Upgrades

    Discounted Major Upgrades and Renewals 4
     

Enterprise w/Source $999


  • Unlimited DNN Installs 3
    perpetual license
    with 1 year subscription
  • Unlimited DNN Installs 3
    dev, staging, & testing license
  • 1 Year Support
  • Free Minor Upgrades

    Discounted Major Upgrades and Renewals 4
    Includes C# Source Code

1) A license is required to install and use this module for each domain name (alias). A domain name is defined as a single unique domain address; "www.domain.com" and "domain.com" are considered as single domain name. You must purchase additional license(s) for each additional domain name such as "my.domain.com" or "support.domain.com". DNN child portals such as "www.domain.com/support" do not require additional licenses.
2) DNN Install is defined as collection of DNN Portals/Domains that are running off same DNN Database and Filesystem.
3) Enterprise is defined as your company site(s) and those of your customers that are directly managed by your organization. Includes 1 year of subscription with “perpetual” use rights—the ability to continue using the software after the subscription has expired, even though the ability to download software and/or request product activation keys ends when the subscription expires.
4) 50% discount on major upgrades and renewals.
Please refer to our End User License Agreement for complete details

Frequently Asked Questions


You can use the product for dev/staging/testing under LOCALHOST url only.

Live Helpdesk is compatible with DNN 7.3.0 & above

Not at all. Trial version is fully functional and it's identical to our production version.

You're welcome to evaluate the product for 14 days after which it must be activated. You will not lose any of your work or settings when activating the trial to production.

See our Documentation Section which is a central repository of for all of our products.

 

Product License