Reviews By This Customer

's Reviews

5 5 (2 reviews)
DNNUpgrade 2.3 - Accelerate and automate DNN upgrades.
(2) says... 5 5.0

user icon Phenomenal support! Make sure you get their back up to all is well. Outstanding products when used together.

posted on 3/8/2015
DNNBackup 8.7 - Backup, Restore and Clone DNN and Evoq Installations
(2) says... 5 5.0

user icon let me explain why these products from this vendor are so highly reviewed. I purchase back up on Friday night. I'm a software developer myself, so I'm pretty technical. Saturday I set up the module and started runninng it. I had several strange errors. After racking my brain for a while I sent an email to their support. I had a response basically the same day, that was extremely detailed and thorough including screenshots about several issues with my site. Some of those issues weren't even related to the tool. But the person helping me found them and found that they were impacting the backup utility. After following the instructions in the email, the tool performed flawlessly. I should mention that the errors received had nothing to do with the tool itself. But with configuration and permissions issues on my site. I tend to run things pretty locked down, and that can cause issues with permissions from time to time, such as this. I could have written something myself to perform the backup job but it wouldn't have been as tightly integrated into the platform as this tool is. And it would have taken me much longer than it did to configure this tool, even with the minor issues I had. As I told the support team, I was initially very frustrated with the tool because I couldn't get it to work on my own. After dealing with their support, I did a 180 degree turn around, and now will look for their products first anytime I'm looking for a new module to purchase. I went from frustrated, to extremely satisfied customer. And that is very hard to do, so it's very impressive. Don't hesitate at all to buy their products. I did. But they won me over in the end.

posted on 3/8/2015