Reviews By This Customer

jay p's Reviews

4 4 (5 reviews)
Advanced Site Analyzer  3.0 (Graphic Site Report // Visitor Tracker // Referral Analyzer )
jay p (5) says... 5 5.0

user icon Very nice, could use some lip stick, but aside from that A.W.E.S.O.M.E ! ! !

posted on 9/7/2007
Open-Search Engine Reports v1.0
jay p (5) says... 1 1.0

user icon Poor documentation, slow response, diffucult to use module. Would not recomend.

posted on 9/7/2007
Xepient Solutions replied...
user icon We can understand the customer's frustration, but would like to comment on the statements made about the module and the support received. The product has been working as a perfect complement to Open-SearchEngine for dozens of users, and never caused any problem. During the support requests, the module has been reported by the customer as not working, not as difficult to use. Documentation is not provided as a separate document, but every step of the installation process is detailed in the product presentation. There is not much more to the product than installing it and selecting the appropriate report to run. During business ours, the support team responded within 2 hours, and the delay was always due to testing and re-testing what was working, and the user reported as not working. We always stand behind our products, and if any legitimate issue cannot be resolved, we reimburse the purchase price. This sometimes cannot compensate the time lost by the client, but we make all effort to make the module work correctly. We would have worked with the customer until resolution, but the customer opted to give a bad rating after the second response. Xepient Solutions
DNNBackup 8.6 - Backup, Restore and Clone DNN and Evoq Installations
jay p (5) says... 5 5.0

user icon AWESOME!!! Product, and the developer is easy to work with and very responsive.

posted on 10/8/2005
SSL Module 3.2
jay p (5) says... 5 5.0

user icon Very good program... It can be a bit tricky, not the programmers fault, just the nature of SSL and all of that, but all in all it does exaclty what it is advertised to do, I could use better documentation and a DEMO site would be nice.

posted on 10/8/2005
Referral Analyzer (1.0) PA
jay p (5) says... 4 4.0

user icon This program works as advertised, what more can you ask for? I had a ruff start being I was back two revisions on DNN, so I was unable to install this application without errors, the developer did manage to post on the helps desk patches to fix the issues.

posted on 10/8/2005