Reviews By This Customer

Brian H's Reviews

2.25 2.25 (4 reviews)
Axon 9.1 Dynamic Email Marketing
Brian H (4) says... 1 1.0

user icon I gave this 1 star, because that is the lowest allowed. I purchased the top level license available for this product back in March: the full source license. Since then, I tried to install it for our client. Since then, we had numerous issues, from install through actual attempted use. We had some intermittent correspondence with the developer on the issues, ranging from the module not installing, to not consistently sending emails. Frustrated, the client scrapped the module and went to MailChimp. We have since tried to salvage our investment by using the module on our own site, but continue to have problems. Again, I have reached out to the developer through their online support system (ironically, also their own product). Sometimes I get a response within a day. Sometimes several days, and additional emails prompting a response, go by before I receive a response. Then, the response is often, "you need to be on the latest version," which is not available to me. So, I have turned here to request a refund, since this module is clearly defective and has not worked as advertised since purchased, nor has any legitimate attempt been made by the developer to make it work.

posted on 6/29/2013
Guestbook Pro 4.6
Brian H (4) says... 4 4.0

user icon Good module - could use a few more features, but solid overall and easy to use.

posted on 6/25/2008
Alive MP3 Player
Brian H (4) says... 3 3.0

user icon Great module and great support - it just requires that everyone who views it have the latest version of Flash installed.

posted on 6/25/2008
Live Content v3.0.2
Brian H (4) says... 1 1.0

user icon This module is junk and their support is terrible. I was under the gun and needed it for a project. They refused to give me an evaluation, so I bought the module on good faith. When I tried to play a video, the browser would just time out. After the usual bout of trying to blame us for everything, they said they would come up with a fix. After seeing no response and requesting a refund, they refused. I guess that's a lesson learned about trusting some of these rinky-dink developers!

posted on 6/25/2008 replied...
user icon Not a single helpdesk ticket from the user; not sure why they can't get a video to work when over 1500 other clients can. Anyways, we'll be glad to assist and refund money if we can see that the product doesn't work for you. No communication and simply a bad review will not get you your money back; please contact us and tell us the problem and we'll gladly assist you. Thanks