You Have Questions, We Have The Answers
Frequently asked questions cover answers to most of the questions that you might have related to SharpCDN. Please read this section carefully before waiting for support. Who knows? You might find the answer quicker than expected.
FAQ 1. Is there a trial version available?
Yes, you can take advantage of all the benefits brought by SharpCDN by starting your free subscription.
FAQ 2. How long will I receive free updates and support?
Updates and Support are offered for as long as you use SharpCDN but the response time will be directly dependent on the type of subscription that you have. Custom and Premium Plans support tickets are the first ones to be solved. Then the Pro plan has priority and finally when all the tickets for the paid plans are solved we will be offering support for the Free plan.
FAQ 3. I’ve hired a developer to work on my site. Who should buy the license?
You should. It is always best for you, the site owner, to have access to your account on dnnsharp.com. That’s how you access downloads and support.
FAQ 4. What is the order in which the Page Views are consumed?
We've designed the Page Views consumption logic in such a way that it will serve in the best interest of your site's visitors. Subscription views will be used first, then the prepaid Page Views and your 500 free page views will be used as a last resort because of the limited features they offer.
FAQ 5. What if I really run out of Page Views?
Don't worry, your website will still be working but all the content will now be served from your server instead of the Content Delivery Network.
FAQ 6. Can I upgrade to a different plan later?
Yes, you can upgrade your plan at any time and you can downgrade only after 6 months or 12 in case of a Custom plan or if it was purchased with a discount. For any other questions just email us at [email protected]
FAQ 7. If I purchase one collection (App Sharp or Web Sharp), will I receive access to SharpCDN or any discount?
Yes, everyone can use the SharpCDN Service but it is not part of the Collections. For any Custom plans send us an email at [email protected]
When it comes to support we pride ourselves in going the extra mile for our clients. One of the greatest joys we get is the awesome stuff we see based on the concerted effort of both our clients and ourselves. With dedicated support staff at your back, you can be sure that you will get your DNN portal up and running without a hitch.