my Help Desk 7.6 (Easy usage ticket system // AngularJS & WebApi based SPA)

posted by ZLDNN.COM - 3/2/2016
ZLDNN.COM Active Since 12/16/2004
China

4.50

(2 total reviews for ZLDNN.COM in the last six months.)

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This module helps you to manage customers support requests. It offers a requests management (Trouble Ticketing) and allow your visitors customers to easily create new tickets and review their requests details / status.It's a SPA (single page application) by using AngularJS, jQuery and WebApi. Module 35809
  • $0.00 Free 15 days Trial Version
  • $59.99 Standard
  • $309.99 Professional Edition
  • $599.99 Enterprise Edition

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This module helps you to manage customers support requests. It offers a requests management (Trouble Ticketing) and allow your visitors customers to easily create new tickets and review their requests details / status.

The product is a SPA (single page application) by using AngularJS, jQuery and WebApi.

You can download 15 days free trial version from this page.

 

Version 7.6 can work with DNN 7.1.2+  including DNN 7.4.x and DNN 8.

 

Features of my Help Desk:

Easy usage

It’s very easy to submit support request.

Knowledge base integration:

  • It includes knowledge base management.
  • Users can search knowledge base before creating a ticket.
  • Managers can create knowledge base items from tickets.

Time Management

  • It helps moderators to manage time on a ticket.
  • Administrators can define work types.
  • Moderators can track work time and view work records on a ticket.

Category

  • All contents are organized by category.
  • It supports sub categories. You can create sub categories as many as you want.
  • You can assign a user who can deal with tickets for each category.

Role based submission

  • Administrators can decide roles who can create tickets.
  • Administrators can decide roles who can deal with tickets.
  • Administrators can assign a user for each category to deal with tickets.

Email notification

  • Email notification can be enabled/disabled.
  • Administrators can set email address that can receive notification email.
  • Email subject and body template can be defined.

Attached file

  • User can attach files with a ticket.
  • Administrators can decide if a user can delete attached files.

Template

  • You can define display template for the tikcet list and ticket detial page.
  • You can define template for email notification.

Feed back

  • Users can make comment and rating of a ticket.
  • Moderator of the ticket can view the rating and comment but cannot change it.

Other features

  • Pagination: You can set page size of ticket list.
  • Featured tickets: Moderators can set featured tickets. Featrued tikcet will be shown on top of ticket list.
  • Html Editor: You can enable/disable Html Editor for tickets.

 

 


Permission Settings:

 
Categories management:







License


Standard Edition Professional Edition Enterprise Edition
Private Assembly Yes Yes Yes
C# Source No No Yes
Installation License 1 production DNN installation
1 test installation
Multiple portals installation within your enterprise portals Unlimited
Redistribution Not permitted Not permitted Not permitted