Live Helpdesk

posted by Mandeeps.com - 10/14/2016
Mandeeps.com Active Since 4/19/2006
United States

4.55

(11 total reviews for Mandeeps.com in the last six months.)

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Deliver awesome support to your customers. Manage all conversations in one place. Module 36621
  • $0.00 Free 14 Day Trial
  • $249.00 Domain Edition
  • $499.00 Standard Edition
  • $1,999.00 Enterprise Edition
  • $2,499.00 Enterprise w/Source

$249.00

Add To Cart

Live Helpdesk

Deliver awesome support to your customers. Manage all conversations in one place.

Compatible With

  • DNN 7.3+ | 8.0+
  • Evoq Content 7.3.4 | 8.0+
  • Evoq Engage 7.3.4 | 8.0+
  • Evoq Intranet 7.3.4 | 8.0+
  • Evoq OnDemand evoq OnDemand
  • Azure Compatible Azure Compatible

Powerful Ticketing

Multi Channel

Form Channel

Customers can use the integrated form to quickly create new tickets.

Adminstrator can configure the form to require show, hide, or require specific fields.

Re-Captcha keeps your helpdesk queue clean and provides spam protection.

Forms Channel

Email Channel

Seamless integration with your Email Mailbox automatically creates new tickets.

Automatically detects replies from customers and automatically updates appropriate ticket. Filters "Out of office" / "Vacation" replies, Bounced Messages, and chained/threaded replies.

Email integration allows both the agents and customers to simply respond to each other by replying using their favorite email client.

Email Channel

HTTP Post Channel

Integrate your legacy system with Live Helpdesk. Create new tickets by using the Http Post integration.

Use our Live Forms module* to create awesome forms and automatically create tickets in Live Helpdesk with collected information.

See Demo
HTTP Post Channel

People

Issues

Categories

Unlimited hierarchical categories to organize the tickets by products, departments, locations, or any other choice.

Map categories to groups so notifications for new tickets are only delivered to relevant agents.

Categories

Priority

Issues are sorted and displayed based on its priority

Use the default Low/Medium/High or create your own custom priorities such as Standard/Premium.

Priority

Service Level Agreement

Define goals (in hours) for each priority. Tickets automatically indicate the time left to responds within Service Level Agreement.

Service Level Agreement goals take precedence over priority sort order.

Status

Activity Log

Complete ticket log tracks all activity including change of status, agent, priority, category, and resolution.

Priority

Status & Workflow

Unlimited custom statuses for both resolved and unresolved tickets allows an admin to create custom workflows.

An unresolved issue can be in "Triage", "Unable to reproduce", or "Waiting on fix" state.

resolved issue can be in "Will not fix", "Isolated Incident", or "Hot Fixed" state.

Status

Automation

Email Notifications

Reports

Let's Get Started


Domain$249


  • Single
    Domain Name 1

  • Localhost Only
    dev, staging, & testing licenses
  • 90 Days Support
  • Free Minor Upgrades

    Discounted Major Upgrades 4

     

Standard$499


  • Single DNN Install 2

    perpetual license
  • Localhost Only
    dev, staging, & testing licenses
  • 90 Days Support
  • Free Minor Upgrades

    Discounted Major Upgrades 4

     

Enterprise$1999


  • Unlimited DNN Installs 3
    perpetual license
    with 1 year subscription
  • Unlimited DNN Installs 3
    dev, staging, & testing license
  • 1 Year Support
  • Free Minor Upgrades

    Discounted Major Upgrades and Renewals 4
     

Enterprise w/Source $2499


  • Unlimited DNN Installs 3
    perpetual license
    with 1 year subscription
  • Unlimited DNN Installs 3
    dev, staging, & testing license
  • 1 Year Support
  • Free Minor Upgrades

    Discounted Major Upgrades and Renewals 4
    Includes C# Source Code

1) A license is required to install and use this module for each domain name (alias). A domain name is defined as a single unique domain address; "www.domain.com" and "domain.com" are considered as single domain name. You must purchase additional license(s) for each additional domain name such as "my.domain.com" or "support.domain.com". DNN child portals such as "www.domain.com/support" do not require additional licenses.
2) DNN Install is defined as collection of DNN Portals/Domains that are running off same DNN Database and Filesystem.
3) Enterprise is defined as your company site(s) and those of your customers that are directly managed by your organization. Includes 1 year of subscription with “perpetual” use rights—the ability to continue using the software after the subscription has expired, even though the ability to download software and/or request product activation keys ends when the subscription expires.
4) 50% discount on major upgrades and renewals.
Please refer to our End User License Agreement for complete details

Frequently Asked Questions


You can use the product for dev/staging/testing under LOCALHOST url only.

Live Helpdesk is compatible with DNN 7.3.0 & above

Not at all. Trial version is fully functional and it's identical to our production version.

You're welcome to evaluate the product for 14 days after which it must be activated. You will not lose any of your work or settings when activating the trial to production.

See our Documentation Section which is a central repository of for all of our products.

 

Product License