Q: Can I get a discount?
A: You're about to enter a long term partnership with us that needs to be beneficial to everybody. Giving discounts will decrease the value that we can deliver to you over time because every discount that we give is a feature less in our products.
We'd rather give discounts for bundle purchases and to contributors. Find out more on how to become a contributor: http://www.dnnsharp.com/contribute.
Q: If I purchase one collection (App Sharp or Web Sharp) and I already have FAQ Master, will I receive some discount?
A: Yes, you can save 50% from what you've already paid for up to 50% the cost of collection. Just email us at [email protected]
Q: If I upgrade my DNN version, do I need to also upgrade the module?
A: Not necessarily, but it's recommended because we test and optimize for new versions. Sometimes, new DNN version also breaks our modules so then you'll be required to upgrade. It's recommended to upgrade all at once to optimize the Q&A costs.
Q: Where can I get support?
A: We have a dedicated support forum for FAQ Master:
This forum is monitored on week days. That is the best place to pose your questions; not only does our team moderate the forum and provide light module support, but other users are always chiming into the the discussions with their own thoughts — which makes for a solid experience on all fronts, and allows a number of perspectives that wouldn’t be present during an email exchange.
Our support forums focus on helping people with bugs and other issues, and we can not provide in-depth support on complex customizations of our modules. Most legitimate bugs that are reported will be logged and fixed for the next release; if a workaround can be easily provided, we’ll share one in the interim. When it comes to customization, while we’re happy to help point users in the right direction towards accomplishing a desired customization if we can, we won’t build your site or app for you.
You can take a look also at our Youtube channel.
Q: Can I become a reseller?
A: Yes, please contact us at [email protected] to discuss commissions.
Q: Can I upgrade to different license type later?
A: Yes, you can upgrade to a higher tier (and more value-packed) license for just the price difference in qualifying purchases made within the past 3 months. If your purchase was made more than 3 months ago, don’t worry, we still have a special offer for you. Just email us at [email protected]
Q: Can the license be transferred?
A: Yes, but only if there is a transfer of ownership of the entire product.
Q: Can I have one instance for dev, staging and live?
A: Yes, but please contact us at [email protected]
Q: Can I use FAQ Master to build and distribute applications?
A: You can integrate and distribute FAQ Master with your own products, but it should not be main functionality, it shoud be added value, and should not be in competition with our existing product. If we go into competition later, the developer will still be allowed to use the version he owns at that time, and continue to develop it, but will not receive new updates.
Q: Can I extend my trial?
A: No, but for outstanding situations, please email us at [email protected]
Q: Is there a FAQ Master trial available?
A: Yes. You can download the FAQ Master 30 day free trial from:
Q: Will I lose the settings I make during the trial when I buy?
A: Absolutely not. You just need to use for activation the registration key received via email after the purchase was made.
Q: I’ve hired a developer to work on my site. Who should buy the license?
A: You should. It is always best for you, the site owner, to have access to your account on dnnsharp.com. That’s how you access downloads, license keys, and support.
Q: What does a FAQ Master license get me and how long is it good for?
A: Once you buy a FAQ Master license you'll have 3 months of free updates and support and after that you'll receive a 50% discount to keep that same level of service.
You will not lose your data or any functionality out of the module itself. But you will lose access to downloads, updates, and support. If at any time in the future you want to upgrade to the latest version and get those perks back, you can do it.
Q: Am I eligible for upgrade?
A: You'll be eligible for this upgrade:
- if you purchase a FAQ Master license in last 3 months or
- if you have an active subscription
If you're not in these two cases, then you'll receive a 50% discount for upgrade to the last version. Just email us at [email protected] and we'll take care of the rest.
Q: Does FAQ Master module stop working if I choose not to upgrade?
A: FAQ Master will continue working even if you won't upgrade. You can buy it once and use it for years until it is so old that it will tell the other DNN modules stories about having to walk uphill both ways back in those good old days. =)
The license allows you to access to upgrades or support while it is valid.