DNNSmart Project Management 2.1.0 - projects, ticket, email, category, status, priority

posted by DNNSmart.net - 3/28/2014
DNNSmart.net Active Since 11/28/2009
China

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(4 total reviews for DNNSmart.net in the last six months.)

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Its a simple but must-have module. It can help you to manage your projects and customer requests. Your customers can create new tickets easily whenever they need your support or they have new projects. Module 32789
  • $49.99 Standard (A portal license, Unlimited upgrade)
  • $149.99 Professional (Multiple portals license installation within a DNN instance, Unlimited upgrade)
  • $249.99 Enterprise (Unlimited license, 1 year's upgrade)
  • $124.99 Enterprise Renewal (1 year's upgrade)

$49.99

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Description
DNNSmart ProjectManagement is a simple but must-have module. It can help you to manage your projects and customer requests. Whenever your clients need your support, they can register and submit tickets. If your clients have new projects, they can also submit ticket and discuss details. Using this module, it allows users to create tickets easily and review their request details, project status. It can help you to manage and follow up your projects smoothly, so we confirm that you need it.
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Contact Info
Email Email Account:
[email protected]
Skype Skype Account:
candice_dnnsmart
MSN MSN Account:
[email protected]
MSN Our Web Site:
www.dnnsmart.net
Features
  • Only registered users can submit tickets.
  • Admin can configure category for tickets. When users submit tickets, they need to choose a category for tickets.
  • It supports searching tickets according to Start Date,End Date, category, status and search key.
  • Admin can configure status for ticket and change status for tickets. After admin changes status for the ticket, users can see it.
  • Admin can record and check payment status including total amount and paid amount for the project.
  • After submitting tickets and replying in tickets, admin and users will get e-mail notification asap. When they click "Add reply" through e-mail, they will login website and redirect to ticket detail page automatically.
  • It allows you to uploading multiple attachments in each one ticket.
  • Users can configure their own timezone, it's helpful for admin and users to know time difference.
  • Added priority function, so admin can add priority for each ticket. 1-5 star can show the priority level.
  • Added sort function according to four options "Lastest", "Earliest", "High Priority" and "Low Priority".
  • Added option for "Date Format", it can support date format dd/MM/yyyy or MM/dd/yyyy.
  • Add the function of exporting ticket as csv format, it will be convenient to calculate Total amount and paid amount.
  • Add Reply Count field on List page, it will display how many replies in ticket.
  • Changed single file upload to multiple file upload when replying ticket.
  • On "Option Settings" page, you can configure email receivers.
  • Admin can view Email address of Submitter on the page of editing Ticket.
  • Added option "Is Ticket Receiver Selectable". After checking this option, it will appear three options and they are "Customer Roles","Secretary Role","Employee Role". When Customer submits ticket, it can specify which Emloyee will receive. Secretary and Employees can view all tickets.
  • Compatible with DNN7.
  • Fixed the issue that sending email feature couldn't be compatible with DNN7.2
  • Greatly optimized module interface.
  • Improved user experience.
Screenshot
screenshot
Set Your TimeZone
screenshot
Ticket List
screenshot
Ticket Detail
screenshot
Add Ticket
screenshot
Email Content
screenshot
Option Settings
screenshot
Manage Category
screenshot
Manage Status
Update History
02.01.00 (New) Update on 03/28/2014
  • Fixed the issue that sending email feature couldn't be compatible with DNN7.2
  • Greatly optimized module interface.
  • Improved user experience.
02.00.06 Update on 03/23/2013
  • Compatible with DNN7.
  • Fixed some small issues and bugs.
  • Optimize this module slightly.
  • Updated license mechanism.
02.00.03 Update on 10/15/2012
  • Added option "Is Ticket Receiver Selectable". After checking this option, it will appear three options and they are "Customer Roles","Secretary Role","Employee Role". When Customer submits ticket, it can specify which Emloyee will receive. Secretary and Employees can view all tickets.
02.00.02 Update on 8/1/2012
  • We changed module name from DNNGo.XXXX to DNNSmart.XXXX already. If you purchased this module in the past and want to upgrade to new version now, it won't lose any data after you install new version on your site directly.
02.00.01 Update on 8/1/2012
  • On "Option Settings" page, you can configure email receivers.
  • Admin can view Email address of Submitter on the page of editing Ticket.
  • Optimized module interface.
02.00.00 Update on 8/1/2012
  • Fixed a small bug.
  • Changed single file upload to multiple file upload when replying ticket.
02.00.00 Update on 8/1/2012
  • Optimize this module and make it more user-friendly.
  • Fix small bug of uploading existed file.
  • Add the function of exporting ticket as csv format, it will be convenient to calculate Total amount and paid amount.
  • Add Reply Count field on List page, it will display how many replies in ticket.
02.00.00 Update on 8/1/2012
  • Added priority function, so admin can add priority for each ticket. 1-5 star can show the priority level.
  • Added sort function according to four options "Lastest", "Earliest", "High Priority" and "Low Priority".
  • Adnin can check all tickets from one certain submitter or check all tickets from all submitters.
  • Added option for "Date Format", it can support date format dd/MM/yyyy or MM/dd/yyyy.
  • Admin can change Ticket Submitter and Ticket Content.
02.00.00 Update on 8/1/2012
  • Only registered users can submit tickets.
  • Admin can configure category for tickets. When users submit tickets, they need to choose a category for tickets.
  • It supports searching tickets according to Start Date,End Date, category, status and search key.
  • Admin can configure status for ticket and change status for tickets. After admin changes status for the ticket, users can see it.
  • Admin can record and check payment status including total amount and paid amount for the project.
  • After submitting tickets and replying in tickets, admin and users will get e-mail notification asap. When they click "Add reply" through e-mail, they will login website and redirect to ticket detail page automatically.
  • It allows you to uploading multiple attachments in each one ticket.
  • Users can configure their own timezone, it's helpful for admin and users to know time difference.
Technical Specifications
Module Backend: C#
Data Base: Compatible with SQL Server 2000 and above.
UI: HTML, CSS, JS
DNN Version: Compatible with 5.x, 6.x, 7.x
License Instruction
Standard version: You can use this module on only one portal within one DNN instance, this portal can be main portal or sub portal. You can get free updates and new versions unlimitedly after you purchase it.
Professional version: You can use this module on one DNN instance with multiple portals. You can get free updates and new versions unlimitedly after you purchase it.
Enterprise version: You can use this module without any limit. It means that you can use this module on multiple portals and multiple DNN instances and servers. After you purchase it, you can get free updates and new versions within one year. From the second year on, you need to pay half of enterprise cost each year to get updates and new versions.

Please note, you can’t redistribute our modules. If you need source code of this module to do changes on your end, you can contact us and purchase source code from us.

Before you purchase it, please download trial version and play with it in order to know if it can meet your need. After you purchase this module, we won't give refund if there isn't any bug which we can't resolve. If you have any question or suggestion as well as requesting technical support, you can send email to [email protected]. We look forward to your emails.
Trial Standard Professional Enterprise Source
Private Assembly Yes Yes Yes Yes Yes
Source No No No No Yes
Free Update No Unlimited Unlimited 1 Year 1 Year
Instal License 30 day's free trial 1 Portal Installation Multiple portals within a DNN instance Unlimited Unlimited
Redistribution Not permitted Not permitted Not permitted Not permitted Not permitted