If every module performed as well as this, what a wonderful world it would be. The product does everything it says it does, and it does it well. I am pleased that I have been able to download several updates for free. (They weren't necessary, the product has always worked fine; but they added functionality.) .... Can't comment on their service, as I have had no need to contact them.
Good product... we haven't used it for its intended purpose, but actually repurposed it as a "comment handler" for a few pages, where people could leave comments or messages... work very well, was customizable enough to be molded into something different.
I would have to rate this as "somewhat adequate". It performs the basic functionality it says it does. But there are some problems, and I have not been able to get a response from the company. I have tried a service ticket here on snowcovered and have also tried emailing the publisher directly, but have not heard from them on either front for a couple weeks. Again, the product performs adequately enough that we don't have to completely abandon it... but I could certainly be happier.