This product has a lot of features but you will want to spend some time going through the forums and reading the instructions. Otherwise, it's difficult to just stumble your way through everything and figure out what's going on (and figure out the big picture).
My main two issues are bugs and fixes. This software is buggy. When you discover one, you can use their forums to get help but that will take some time. This software suffers from the "microsoft" syndrome, where they pack in a ton of features without verifying that the basic functionality still works. A perfect example is their use of templates. You can specify different templates, which correspond to actual files, to use for displaying various information (article lists, article details, etc). Well it does no good to have that feature if selecting a different (non-default) template in the dropdown has no effect, and it doesn't. I waited over a month (literally) to get a response about this issue and when the response came, I was told it was a bug and would be fixed within a few weeks. Finally someone said the fix had been created but that I would have to wait until the updated version was released--i.e., they were not going to release a patch/fix for just my issue. So six weeks later I'm still waiting.
For this and other reasons, I am in the process of switching to another product. Packflash is great if you don't mind a few critical bugs and most importantly, waiting weeks to get a response in their forums, and months to actually get anything fixed.
I mainly use the UMG module for my photo gallery on my site. The product is OK but the support is lacking. The response time is usually pretty good but several times I was questioned as to why I wanted to do X when I posted a support question about it. I can do without that, Pengsten. If I post a question, just answer it--don't waste time by replying and asking why I would want to do that.
Further, in my experience, most of the time when I've asked for help with an issue, such as how to do something very specific, the typical response consists of describing the closest existing option or feature and asking "does it work for you" or something similar. So then you have to respond explaining, again, that you've already seen and tried the options and you want/need to do something different. At that point, it has been very common for me to get a simple "you can't" type of reply.
Overall, the cost is not bad for what you get with this module but there are certainly other modules out there that are all around better (quality, features, price, support, etc.) than this one.
I have switched and now I use other modules for both my photo and video management and I can tell you that I'm much happier now. I will refrain from listing any other competitors though.
Pretty good module but the backend is incredibly complex and difficult to figure out. I find several things very confusing, even after reading the documentation numerous times. Their support has been good though and they have helped me through several issues. You don't get 100% customization of the look and feel, but pretty close. (For example, when it comes to aligning elements on a form, you can only do so much via the interface. Then you have to resort to CSS and in some cases, it is very difficult if not impossible, to make your form look exactly like you want across all browsers.)
Excellent module, excellent support. There are more features than you probably want or will ever use but this is an excellent product. I highly recommend it and for the functionality it provides, this module is under-valued.
The core functionality of this module works well but there are several significant issues. The customer service is very unreliable, at best. I found their support person very unhelpful, as they provided feedback and suggested doing things that I already knew for a fact would not fix the issue.
There is a bug with this module. When you click the read more link of any news item, the skin changes to the Edit skin (whatever you set on your site), so the visitor sees a complete change in the look of your site (unless you set the Edit skin to be the same as your Site skin). Further, there is not title displayed for the module after you click Read more. That just makes the module container look poor in my opinion. I struggled to get any useful help regarding this issue due to the above issue with support.
Here are some other things that aren't bugs, but just things to be aware of:
-Although you can assign items to categories, the category of a news item is not displayed anywhere. The user sees mention of a category only in the dropdown box used to filter news item by category. They basically use categories exclusively for backend administration.
-Although the module content is searchable, when you click on the link from any list of search results, it takes you to the first page of news items, regardless of which page the item is actually on. The url is formatted correctly, but the module does not correctly grab the info from the querystring and use it to jump to the appropriate page.
-When you're in the Manage News section and you click Edit on a news item, after you return from editing, you are sent to the first page of news items, regardless if the item you edited was on page 2 or 50. That's very annoying and it makes it difficult to edit your news item effectively.
There are other similar issues that could be easily fixed but I will not mention anymore.